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FURTHER MEDIATION INFORMATION
​Mediation is a means of achieving a structured dialogue within which agreement and discord can be aired constructively. It is one dispute resolution framework, where the solution comes from the parties themselves.
Other options include adjudication and arbitration where decision-making is provided by a third party, having heard all the issues in conflict.
Negotiation is a means of reaching agreement by each party listening carefully to the reasons why they do not agree. Understanding one another’s viewpoint is central to reaching agreement.
FOR FURTHER THINKING & READING:
www.pon.harvard.edu/category/daily/conflict-resolution
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